At Commissions GG, we want your experience to be smooth and hassle-free. However, you may encounter some common issues from time to time. Here's how to troubleshoot and resolve them:
1. Login Issues
If you’re having trouble logging in:
- Forgotten Password: Click on the "Forgot Password" link on the login page and follow the instructions to reset your password.
- Account Locked: If you've entered the wrong password multiple times, your account may be temporarily locked. Wait a few minutes and try again, or reset your password.
- Email Issues: Ensure you're using the correct email address associated with your account. Check your spam/junk folder for any missed emails.
2. Page Not Loading
If a page isn't loading properly:
- Refresh the Page: Press F5 or the refresh button in your browser to reload the page.
- Clear Browser Cache: Sometimes, outdated files may cause issues. Clear your browser cache and try again.
- Disable Extensions: Browser extensions or add-ons can interfere with site functionality. Try disabling them temporarily to see if it resolves the issue.
3. Payment Issues
If you encounter issues with payments:
- Check Payment Information: Ensure your payment details are correct and that your card or PayPal account is active.
- Check for Restrictions: Some payment methods may have geographical or account restrictions. Verify with your payment provider.
If these solutions don’t work, reach out to our support team for further assistance.