On our platform, we strive to create a positive and supportive environment for both creators and clients. We understand that reviews play a crucial role in building trust and showcasing the quality of work, but sometimes, false or misleading reviews may appear. If you come across a review that you believe to be false or violates our community guidelines, we want to help you resolve the issue quickly and fairly.
Here’s how you can report a false review on our platform:
1. Understand Our Review Guidelines
Before reporting a review, it's important to understand what constitutes a valid concern. Reviews should be based on genuine experiences with a creator’s work. False reviews may involve:
- Misrepresentation of the facts: A review that includes inaccurate or false statements about the creator's work or behavior.
- Harassment or personal attacks: A review that targets the creator personally rather than focusing on the quality of work or the experience.
- Unrelated feedback: A review that is not based on a commission, membership, or product purchased on the platform.
- Spam or fake accounts: Reviews from accounts that do not represent genuine clients, or reviews from accounts created solely for leaving malicious feedback.
2. Gather Supporting Evidence
When reporting a false review, it's helpful to provide supporting evidence to strengthen your case. This can include:
- Screenshots of the commission or project: Show that the review does not accurately reflect the work or timeline agreed upon.
- Correspondence or communication history: Provide context from messages or emails exchanged between you and the client to demonstrate that the review does not align with your interactions.
- Context of the falsified review: If the review is false, explain which parts are inaccurate and provide the evidence to back it up.
3. Report the Review
To report a false review, follow these steps:
- Navigate to the review page: Go to the 'Reviews' tab on your creator profile where the review is posted.
- Click on the ‘Report’ Button: Look for the "Report" option next to the review. This button will allow you to flag the review as inappropriate, misleading, or false.
- Select the Reason for Reporting: Choose the reason that best fits the situation.
- Provide Additional Information: In the description box, provide any relevant details or evidence that support your claim that the review is false. This could include explanations of why the review does not reflect the actual work completed or why it is misleading.
4. Our Review Process
Once the review has been reported, our platform will investigate the issue. Our team will:
- Review the evidence: We will assess the supporting evidence you provide along with the review in question.
- Reach out for clarification: If needed, we may contact both the creator and the client to clarify the situation.
- Take appropriate action: If we determine that the review violates our guidelines, we may remove it or take other appropriate actions in accordance with our platform's policies.
5. What Happens After Reporting a False Review?
After reporting the review, you will receive a notification once our team has completed the investigation. If the review is found to be false, it will be removed from your profile. However, if the review is deemed valid, it will remain visible. In any case, we encourage creators to respond professionally to reviews to maintain transparency and communicate openly with clients.
6. Preventing False Reviews in the Future
While we take steps to address false reviews, here are some tips for minimizing the risk of negative or false reviews in the future:
- Clear Communication: Always maintain clear, professional communication with clients. Set expectations upfront about project timelines, pricing, and deliverables.
- Documentation: Keep records of your conversations and agreements with clients. This can help protect you in case there are disputes or misunderstandings later.
- Encourage Honest Feedback: After a project is completed, ask your clients to leave reviews based on their experience. This can help ensure that your reviews reflect the quality of your work and service.
7. Contact Support
If you need further assistance or have concerns about the process, feel free to submit a ticket or contact our support team at hello@commissions.gg. We are committed to ensuring that our platform remains a fair and trustworthy space for all creators and clients.